Portfolio

Astound

To support ongoing education on a just-in-time basis, the Astound Contact Center allows managers to create data driven rules that trigger when a condition is met. Training and communication material is delivered right to the employee's desktop.

• Designed an efficient, elegant and highly usable interface for call centre support software.
• Created logical information hierarchies to provide powerful multi-dimensional data drill-down and reporting.
• Authored Style Guide for programmers to ensure design integrity in future development efforts.